Return & Refund

At My Herbal Pal, we stand behind the quality of our products and want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, you may return it for a refund or exchange within 14 days of receiving the item.

To be eligible for a refund or exchange, the item must be in its original, resellable condition. Before returning an item, please contact us by using the form in the "Contact Us" page or by emailing us at Contact@myherbalpal.com to obtain a return authorization .

All returns must be shipped using a trackable service, and the shipping cost will be the customer's responsibility. The return address is 53 Donnington Avenue, Cheadle, United Kingdom, SK8 2DL.

We will process the refund or exchange as soon as we receive the returned item and verify its condition. If the item is not in a resellable condition, we reserve the right to refuse the return and the item will be returned to the customer.

If you have any questions or concerns about our refund policy, please do not hesitate to contact us at Contact@myherbalpal.com.